How to confirm which hosting plan your domain uses

Troubleshooting is faster when you know which package, server, and control panel apply to the affected domain.

Overview

What this guide covers

Identify the correct hosting package before troubleshooting WordPress, cPanel, or SSL issues.

Quick checks

Before you make changes

Confirm the domain name exactly matches the affected site.
Check whether the service is active and not suspended.
Verify that the package includes cPanel or managed WordPress features if needed.

Steps

Recommended process

Open the support portal and review the services attached to your account.
Match the affected domain to the listed package name and service type.
Confirm whether the domain uses shared hosting, managed WordPress, or another package tier.
Use the correct service when submitting a support request.

Need more help?

Continue in the support portal

If the issue is still unresolved after the checks above, return to the support home page and use the domain checker or sign in to open a support case.

Back to support home